Terms of Service
Effective date: June 9, 2026These Terms of Service ("Terms") govern access to and use of LaneHarbor (laneharbor.ai and app.laneharbor.ai, the "Service"), operated by JROD Digital LLC ("LaneHarbor," "we," "us"). By using the Service, or by signing an order form that references these Terms, you ("Customer") agree to them. The Service is offered to businesses only.
1. The Service
LaneHarbor is transportation-management and carrier-trust software for freight brokerages: load lifecycle management, rate confirmations, carrier risk signals, insurance-certificate verification, margin accounting, compliance records, tracking links, and related integrations. LaneHarbor is a software vendor. It is not a freight broker, motor carrier, freight forwarder, insurer, law firm, or consumer reporting agency, and it does not arrange, transport, or insure freight.
2. Accounts and acceptable use
- You are responsible for your users' credentials and for all activity in your workspace.
- You may not: misuse or attempt to circumvent security; access the Service to build a competing product; resell access without our written agreement; upload unlawful content; or use the Service to harass or defame any person or company.
- You must have the right to any data you enter or connect into the Service.
3. Customer data
As between the parties, Customer owns the business data it enters or connects into the Service. You grant us the rights needed to host, process, transmit, and display that data to provide the Service, including to operate integrations you enable. We may use aggregated, de-identified usage data to improve the Service. Data handling is further described in our Privacy Policy.
4. Risk signals: important disclaimer
The Service computes carrier risk signals from publicly available government records and from data you provide. These signals are informational tools for your own diligence. They are not verdicts, accusations of fraud, guarantees of any carrier's performance or identity, legal advice, or consumer reports under the Fair Credit Reporting Act. Public records contain errors and lag reality; legitimate businesses can share addresses or phone numbers. You are solely responsible for carrier selection, vetting decisions, and compliance with laws applicable to your brokerage. Signals are presented with their underlying sources so your team can make its own judgment.
5. Third-party services
The Service interoperates with third-party services you choose to connect (for example, QuickBooks Online, SMS delivery, e-mail). Your use of those services is governed by their terms. We are not responsible for third-party services, and an interruption in them is not a breach of these Terms.
6. Fees
Fees, billing cadence, and any free or founding-rate period are set out in the applicable order form or written agreement. Unless stated otherwise there: fees are billed per load, monthly in arrears, are exclusive of taxes, and are non-refundable once the billing period has run. We may suspend access for non-payment after reasonable notice.
7. Term and termination
Either party may terminate for convenience with 30 days' written notice unless an order form says otherwise, or immediately for material breach not cured within 15 days of notice. Upon termination we will make Customer data available for export for 30 days, after which we may delete it except where retention is required by law.
8. Warranties and disclaimers
We will provide the Service with reasonable skill and care. OTHERWISE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT RISK SIGNALS WILL IDENTIFY ANY PARTICULAR FRAUD OR PREVENT ANY PARTICULAR LOSS.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CARGO, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICE WILL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE CLAIM. THESE LIMITS DO NOT APPLY TO A PARTY'S WILLFUL MISCONDUCT OR TO CUSTOMER'S PAYMENT OBLIGATIONS.
10. Indemnity
Customer will defend and indemnify LaneHarbor against third-party claims arising from Customer's freight operations, carrier selections, or violation of law or of these Terms. LaneHarbor will defend and indemnify Customer against third-party claims that the Service, as provided, infringes a U.S. patent, copyright, or trademark.
11. Messaging (SMS) program
Where a driver or other recipient agrees, LaneHarbor sends transactional text messages (SMS) tied to a specific load — principally a one-time secure link to share live location, and related delivery or document notices. These are not marketing messages. Consent is obtained verbally during the freight dispatch call before any message is sent; there is no web opt-in form. Messaging is transactional (typically one message per load), and message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance at any time. Mobile-network delivery and timing are outside our control, and we are not liable for delayed or undelivered messages. How we handle mobile information — including that we do not sell or share it for third-party marketing — is described in our Privacy Policy.
12. General
These Terms are governed by the laws of the State of Michigan, excluding its conflicts rules; exclusive venue is the state and federal courts located in Oakland County, Michigan. These Terms plus any order form are the entire agreement and supersede prior discussions. We may update these Terms prospectively by posting a revised version with a new effective date; continued use after the effective date is acceptance. Neither party may assign these Terms without consent, except to a successor in a merger or asset sale. Notices to us: JROD Digital LLC, 2222 W. Grand River Ave, Ste A, Okemos, MI 48864, or [email protected].